FAQs Archive

Q: Why does the system not accept my email address and password?

There are a number of reasons why you may not be able to log in to your account: Did you type your email address and password correctly? Check the spelling and try again. Is your caps lock on? Your password is case-sensitive and must be entered exactly as it was originally entered. If you cannot remember your password, click the Forgot Password link. Are you entering the correct email address? If you cannot remember the email address used to create your account, contact our Customer Service Team at 1-877-PDHengineer (1-877-734-3644) Are you a registered user? You must first sign-up as a new user to purchase and take courses on PDHengineer.com. Do you have "cookies" enabled on your browser? Cookies are required on PDHengineer.com and a "high security" setting on your browser may block the acceptance of cookies. To check the settings, click your Internet Options settings (the location of this link varies by browser) and check "privacy" or "cookies." Having other issues? Contact our Customer Service Team using the Live Support Chat link above, email , or call us toll-free at 1-877-PDHengineer.

Q: Do I need to establish a user account and login to use PDHengineer.com’s website?

You need to have a user account and login when you wish to: Purchase courses or webinars online for PDH credit, or Access information stored in My Account , such as your certificates of completion and receipts from previous purchases. Otherwise, you are free to browse PDHengineer.com without logging in. You have access to a wealth of information on the site, including course descriptions, summaries of state licensing requirements, and abbreviated "preview" versions of each course. If you prefer to purchase courses or webinars without establishing an online account, you can contact our Customer Service Team toll-free at 1-877-PDHengineer (1-877-734-3644) to use our Courses By Mail service.