Leadership Fundamentals II

In Leadership Fundamentals II , you'll learn ...

• Deal with employee conflict
• Spot the clues that tell you how serious it is becoming
• Identify causes of employee conflict
• Reduce causes of employee conflict

Overview

Preview a portion of this course before purchasing it.

Credit: 3 CPD

Length: 64 pages

This online course will teach you how to develop practical leadership skills for use with any workforce regardless of educational, professional, or social background. You will learn effective and proven techniques in dealing with employee conflict, counseling employees effectively on work performance issues, a guide to developing an effective work team, problem solving with employees, and persuading and influencing others. You will receive tools that you can use immediately in the workplace.

This online course provides practical and easy-to-follow guidance for new leaders who want to develop effective leadership skills without the pain of a trial-and-error approach. It is also effective for seasoned leaders to use as a guideline in mentoring newer ones. Systematic guidance helps users identify the clues associated with the escalating potential of employee conflict; identifying different behavior styles of handing conflict (their pros and cons); a "do-it-yourself" guide to developing an effective work team and how to use persuasion to retain good will and get what you want at work. There is also a simple, yet powerful, way to get line employees taking ownership of identifying workflow problems.

The objective of this course is to help participants develop effective leadership skills that will increase their value to their employer and their career satisfaction.

Learning Objectives

Upon completion of this course, participants will be able to:

• Resolve employee conflict.
• Recognize the clues that indicate how serious the conflict is becoming.
• Identify causes of employee conflict.
• Reduce causes of employee conflict.
• Implement steps to minimize conflict.
• Select an appropriate strategy to handle conflict.
• Demonstrate how to address employees on work performance issues while retaining goodwill.
• Initiate a counseling session with an employee.
• Analyze what is keeping an employee from doing what you expect.

Certificate of Completion

You will be able to immediately print a certificate of completion after passing a multiple-choice quiz consisting of 20 questions. CPD credits are not awarded until the course is completed and quiz is passed.