Measuring Performance and Productivity

Each professional engineering regulatory board across Canada has different CPD requirements, and some boards require strictly technical CPD courses related to your discipline. Courses in the area of Business Skills, Firm Management, or Personal Development may not qualify. Check your regulator's criteria to confirm the courses you need to fulfill your provincial requirements.

In Measuring Performance and Productivity , you'll learn ...

• Differentiate between work tension and work stress
• Reduce work stress on themselves and others
• Identify the employment dangers inherent with undefined expectations
• Clarify employee performance expectations

Overview

This course will help you apply the foundation taught in Understanding Performance and Productivity to real work settings.

Students can use these practical tools to construct performance measurements processes that include graduated performance levels, feedback loops, and defensible documentation of results for "hard" and "soft" skills as well as any activity requiring a measurement system. We also present a guideline for creating meaningful goals, holding effective goal setting meetings with employees, and creating an effective and practical performance assessment process.

Specific Knowledge or Skill Obtained

This course teaches the following specific knowledge and skills:

• Differentiate between work tension and work stress
• Reduce work stress on themselves and others
• Identify the employment dangers inherent with undefined expectations
• Clarify employee performance expectations
• Analyze the critical difference between being productive and just busy
• Develop a performance measurement range for objective and subjective activities
• Identify the “hard and soft” skills in any job function
• Define "soft skill activities" such as teamwork, oral communication, and customer service
• Design a hard and soft skills performance measurement process

Certificate of Completion

You will be able to immediately print a certificate of completion after passing a multiple-choice quiz consisting of 13 questions. CPD credits are not awarded until the course is completed and quiz is passed.