Conflict - Understanding and Managing

Each professional engineering regulatory board across Canada has different CPD requirements, and some boards require strictly technical CPD courses related to your discipline. Courses in the area of Business Skills, Firm Management, or Personal Development may not qualify. Check your regulator's criteria to confirm the courses you need to fulfill your provincial requirements.

In Conflict - Understanding and Managing , you'll learn ...

• Deal successfully with employee conflict
• Identify the clues that tell you how serious it is becoming
• Identify causes of employee conflict
• Reduce causes of employee conflict

Overview

Conflict is part of everyday work life. We may not even notice only minor irritations because we are so used to them. However, these can easily build into something that can cause great tension within a work team.

This course will help you identify typical reasons for conflict, the three escalating stages of it, and devise strategies for preventing it from getting disruptive. There is also a checklist that students can use to assess the potential for conflict in their workplace.

Specific Knowledge or Skill Obtained

This course teaches the following specific knowledge and skills:

• Deal successfully with employee conflict
• Identify the clues that tell you how serious it is becoming
• Identify causes of employee conflict
• Reduce causes of employee conflict
• Take steps to minimize conflict
• Select an appropriate strategy to handle conflict

Certificate of Completion

You will be able to immediately print a certificate of completion after passing a multiple-choice quiz consisting of 15 questions. CPD credits are not awarded until the course is completed and quiz is passed.