Managing Conflict in the Workplace (Video on Demand)
Credit: 1 CPD
Subject Matter Expert: Susan Schoenfeld, BS, MA
In Managing Conflict in the Workplace, you'll learn ...
- Constructive ways to handle conflict
- The sources of conflict in an organization
- The different types of actions that cause conflict and damage relationships
- Skills such as active listening, paraphrasing, goal setting and problem solving
Overview
Preview a portion of the video before you purchase it.
Credit: 1 CPD
Conflict is a natural and common phenomenon in all of our personal and professional relationships. The focus of this course is on making conflict resolution simpler and more effective. Some degree of workplace conflict is inevitable, but conflict need not be destructive. When handled well, it can actually improve subsequent workplace relationships. Fortunately, the skills leading to positive conflict resolution are learnable.
Constructive criticism, listening skills, body language and tone, resolution styles and resolution plan development, and the SMART goals system are a few of the many recommendations discussed in this course. This course will impart ways to utilize proven conflict resolution techniques to effectively address workplace conflict, along with examples of real-life ways to apply the course material.
Learning Objectives
Upon completion of this course, participants will be able to:
- Assess to define conflict.
- Diagnose issues associated with to recognize situations in which conflict is destructive.
- Explain suggestions for providing constructive criticism and how to cope with criticism.
- Describe tips for effective listening and feedback, as well as positive body language and tone of voice.
- Evaluate effective conflict resolution skills.
- Define goals according to the SMART system.
- Identify conflict resolution styles.
- Develop a conflict resolution plan.
Video on Demand
This course is a recorded version of a live lecture and will be streamed directly to your computer's media player. Our format is generally compatible with media players included with all computers and mobile devices. After watching the video presentation, you will return to your account to take the online quiz. While this is a recording of a live presentation, please note that this recording will not qualify as a "live" or "interactive" continuing education activity in those jurisdictions where it is required.
Certificate of Completion
You will be able to immediately print a certificate of completion after passing a multiple-choice quiz consisting of 10 questions. CPD credits are not awarded until the course is completed and quiz is passed.
Preview a portion of the video before you purchase it.
Credit: 1 CPD
